|PowerTools Software, Inc.|
|HOME SITE INDEX Order Information||a Jackson Bond Company|
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This is by far the easiest and fastest method for receiving you order. You may download all of our software and manuals form the website at any time. When we receive your order, we will email or fax your Key Code, which will allow you to execute the installation file to install the software on you computer immediately. In addition, all the manuals are available through the website, where you may read them on line, download them into your computer, and/or print them at any time.
This is our standard method for physically delivering an Installation CD and/or the Printed Manuals. Priority Mail takes an average of two working days (Saturdays included) to the East Coast and three days to the Western US.
Our software will operate on any computer that runs Windows 95, Windows 98 or Windows 2000. Obviously the performance will be noticeably improved on better machines, but there are few actual hardware limitations. However, we have provided the technical minimum and our recommended hardware configurations on the chart below.
Our Microsoft Excel based software requires either either Excel 97, Excel 2000 or Excel 2002 on your computer. Many people have Excel on their computer as a part of Microsoft Office. You may also purchase it separately at any software store for approximately $100.00.
The QuickBooks Pro Template Files will operate on any version of QuickBooks Pro, although we recommend that you have either QuickBooks Pro 99, QuickBooks Pro 2000, QuickBooks Pro 2001, or QuickBooks Pro 2002.
Our Limited Warranty may be summarized as follows: We guarantee that our software will perform substantially as represented, and that the software media (discs or CD) will be free of defects, for a period of Ninety (90) days from your date of purchase or we will replace them at no charge to you.
NEW RELEASE GUARANTEE
You are entitled to a FREE upgrade to any new version of any product you purchased for a period of ninety (90) days from the date of your original purchase. For example, if you purchase SpecWriter 5.0, and we release a new SpecWriter 6.0 within 90 days, you are entitled to a FREE copy. This protects you from having to pay for a new version of a recently purchased product.
NEW UPGRADE GUARANTEE
You are entitled a FREE upgrade within the same product series for any product you purchase for as long as we support that product series. In other words, you are entitled to receive any improved versions of the same product series (same version number). A product series may be determined by the first number of the version number. For example SpecWriter 5.0, SpecWriter 5.1, SpecWriter 5.2 are all in the same product series.
FREE REPLACEMENT GUARANTEE
You are entitled to FREE replacements of any product you purchase for as long as we offer that same product. This is helpful if your original disc or CD was lost or damaged.
Free upgrades and replacements must be downloaded from our website. There is a $10.00 fee for shipping & handling if you want a upgrade or replacement discs or CD's mailed to you.
Product returns are not fun for anybody, and of course we try to do everything to keep them to a minimum. Because we already know that all the products work as represented, the most common reason for a return would simply be that the software did not fit your needs. Therefor, we encourage you to review the descriptions, screen shots and sample reports available on this website before you make your purchase. In addition, you are encourage to call us to discuss any product that you are interested in but still have questions about. We'll be pleased to answer any questions and engage in an in depth discussion about how the products work and how they might be of benefit to you.
RETURNING SOFTWARE DELIVERED by MAIL or OTHER DELIVERY SERVICE
Products with original manuals, inserts and unopened CD envelopes may be returned for a refund for any reason within thirty (30) days. Returns must be shipped at the buyers expense. There is a $20.00 restocking charge for all such returns.
Products with opened CD envelopes
may not be returned.
RETURNING SOFTWARE DELIVERED by INTERNET
Products delivered via the Internet through this website are not returnable. This is due to the nature of an internet sale wherein the software Key Code has already been released.
Refunds for returned products will be made within 7 days of our receipt of the product, and will be made in the same manner in which the original purchase was made. In other words, purchases by check will be refunded by check, purchases by credit card will be made as a credit to the same credit card, etc.