|PowerTools Software, Inc.|
|HOME SITE INDEX Technical Support Policy||a Jackson Bond Company|
QuickBooks for Bldrs
Free Excel Forms
Phone / Fax / Mail
Send an Email
Best viewed using
Solving problems is the entire goal of our software, and we are committed to ensuring that you get you software installed and operating properly. We strive to do everything possible to achieve that goal, an effort that includes well-designed software, a professional installation program, clearly written manuals, FAQ pages on the website, and responding to your individual training and consultation requirements.
Due to these efforts, and their "single-purpose", easy-to-use design, our Excel-based programs do not generate a lot of demand for technical support. In fact, most of the calls we receive about the Excel-based programs are from experienced users asking about advanced strategies for using the products AND offering suggestions for future enhancements, which we are certainly pleased to receive. Nevertheless, if you are experiencing difficulties with the installation or operation of any of these programs, technical training is available as outlined herein.
Not surprisingly, the vast majority of our technical support requests are related to using QuickBooks Pro. Of course, our goal at PowerTools Software is to see that you are getting results out of the program. That's why we developed the template files, and that's why we offer additional help with QuickBooks. However, please realize that we don't actually sell QuickBooks, so technical support advice for using QuickBooks is always provided as Technical Training.
FREE vs PAID TECHNICAL SUPPORT
It's a tough call deciding to charge for providing Tech Support service. In the early days of the software (a mere 10 years ago) computers were new to everybody so everybody needed tech support, and if you wanted to sell software you had to include the cost of providing this "free" support into the price of the software.
In the past several years, however, many people have become more skilled in using their computers while software pricing has become much more competitive, squeezing margins for software publishers. The trend as been for software publishers to separate the development and sales of software products from the service of providing technical support.
At PowerTools Software, we considered the tech support issue for months, and we noted some patterns that led to the development of our current policy:
OUR TECHNICAL SUPPORT POLICY
TECHNICAL SUPPORT SUBJECTS
Technical Support Options
TECHNICAL SUPPORT SOURCES
Technical Support for our Excel based programs and QuickBooks is available from the following sources.
Your local PowerTools Advisor is a great source for help and advice in getting the most of your PowerTools Software and QuickBooks Pro. Review the PowerTools Advisors list for an Advisor in your area and give them a call.
We are constantly updating our manuals to reflect the latest advice in how to use our software and QuickBooks Pro.
We have Frequently Asked Questions pages on this website for each of our programs and for QuickBooks Pro. Many of the questions and answers were derived from past issues raised by other users. A quick review of these FAQ pages could reveal the answer to your specific question.
ON-LINE TECHNICAL SUPPORT
The on-line Tech Support Form is the best way for us to answer your questions because we can forward your Email directly to a staff person or local PTS Advisor, who can respond at any time from any location. E-mail support requests are usually answered within 24 hours, even in situations where we may be out of the office or perhaps on the road presenting seminars. Because it's the most efficient method for us, it's also FREE to you.
You may call us at 407-831-6088 for Telephone Support at any time. If we're not in, please leave a message and we will call you back at our next opportunity. Telephone Technical Support is a paid service that is provided as outlined in the Telephone Training Procedure below.
TELEPHONE SUPPORT PROCEDURE
TELEPHONE TRAINING PRICES
Technical Training phone calls are billed at the following rates: